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Privacy Policy

Last updated: February 16, 2026

Basecamp Labs ("we", "us", or "our") operates the hellomate platform and website (hellomate.io). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, in compliance with the General Data Protection Regulation (GDPR) and French data protection laws.

1. Data Controller

The data controller responsible for your personal data is:
Basecamp Labs (SAS)
SIREN: 101 988 111
Registered office: 18 Rue du Bayle, 34000 Montpellier, France
Represented by: Edouard Boutrouille
Email: [email protected]

2. Data We Collect

We collect the following personal data when you sign up for our waitlist or use our services:

  • Identity data: first name, last name
  • Contact data: email address
  • Technical data: IP address, browser type, and device information (collected automatically via server logs)

3. How We Use Your Data

We process your personal data for the following purposes:

  • Managing your waitlist registration and notifying you when your spot is ready
  • Sending updates about the roadmap and new releases (only if you opted in)
  • Improving our website and services
  • Complying with legal obligations

4. Legal Basis for Processing

We process your data based on:

  • Consent — when you voluntarily provide your information through our waitlist form
  • Legitimate interest — to improve our services and ensure website security
  • Legal obligation — to comply with applicable laws and regulations

5. Data Sharing

We do not sell your personal data. We may share your data with trusted service providers who assist us in operating our platform (e.g., email delivery services), subject to appropriate data processing agreements. We may also disclose data if required by law.

6. Cookies

Our website does not use analytics cookies or third-party tracking. We only use strictly necessary cookies required for the website to function properly.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy. Waitlist data is retained until you gain access to the platform or request deletion.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Data portability — receive your data in a structured format
  • Object to processing based on legitimate interest
  • Withdraw consent at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If any data is transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected].

You also have the right to lodge a complaint with the French data protection authority (CNIL) at www.cnil.fr.