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General Terms and Conditions of Sale

Last updated: March 5, 2026

1. Company Information

Hellomate is a product of Basecamp Labs (SAS), registered in France under SIREN number 101 988 111, with its registered office at 18 Rue du Bayle, 34000 Montpellier, France, represented by Edouard Boutrouille (hereinafter referred to as "the Company", "we", "us", or "our").

Email: [email protected]

2. Definitions

  • "Service" refers to the Hellomate web application and all features accessible through it, including Jett (lead discovery), Neo (brand knowledge base), and Echo (AI-powered email outreach).
  • "User" or "Customer" refers to any individual or legal entity subscribing to or using the Service.
  • "Subscription" refers to a recurring monthly plan (Solo or Studio) granting access to paid features and a monthly credit allocation.
  • "Credits" refers to the usage units consumed when performing operations such as lead discovery, email sending, or AI-generated replies.
  • "Top-Up" refers to a one-time purchase of additional credits outside the monthly allocation.

3. Scope and Acceptance

These General Terms and Conditions of Sale ("Terms") govern the use of the Service and any purchase made through it. By creating an account, subscribing to a plan, or purchasing credits, the User acknowledges having read, understood, and accepted these Terms in their entirety. These Terms prevail over any other document issued by the User.

4. Account Registration

To access the Service, Users must create an account with a valid email address. Users are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. The Company must be notified immediately of any unauthorized use.

5. Plans and Pricing

5.1 Free Plan

The Free plan provides 100 one-time credits and limited access to the Service. It is intended for evaluation purposes. No payment is required. The Free plan does not include managed sending domains or inboxes.

5.2 Paid Plans (Solo & Studio)

Paid subscriptions are billed monthly. Each plan includes a monthly credit allocation, managed sending domains, managed inboxes, and access to premium features as described on the pricing page. Prices are displayed in euros (EUR) and include applicable VAT.

  • Solo — €39/month, 2,000 credits/month
  • Studio — €99/month, 7,500 credits/month

5.3 Scale (Enterprise)

The Scale plan is available on a custom-pricing basis. Users interested in this plan should contact us at [email protected]. Specific terms may apply and will be agreed upon separately.

5.4 Credit Top-Ups

Users on a paid plan may purchase additional credit packs as one-time payments. Top-up credits do not expire as long as the User maintains an active subscription. Available packs range from 100 to 5,000 credits, priced between €3 and €70. Top-up credits are consumed only after the monthly allocation is exhausted.

6. Payment and Billing

All payments are processed securely through our payment provider, Lemon Squeezy (Lemon Squeezy LLC). By making a purchase, the User also agrees to Lemon Squeezy's Terms of Service.

Subscriptions are billed at the beginning of each billing cycle. The User authorizes automatic recurring payments until the subscription is cancelled. Invoices are sent by email and available in the customer portal.

7. Credits

7.1 Monthly Credits

Monthly credits are allocated at the start of each billing cycle and reset upon renewal. Unused monthly credits do not carry over to the next billing period.

7.2 Credit Costs

  • Lead discovery (Jett): ~1 credit per lead
  • LinkedIn enrichment: free, unlimited on all plans
  • Email sent (Echo): ~1 credit per email
  • AI reply (Echo): ~1 credit per reply

7.3 Top-Up Credits

Top-up credits are added to the User's balance immediately upon successful payment and are consumed only after the monthly allocation is exhausted. Top-up credits remain valid as long as the User has an active subscription. Upon cancellation or expiration of the subscription, unused top-up credits are forfeited.

8. Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to digital content or services that have been fully performed, or whose performance has begun, with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal.

By subscribing to a plan or purchasing credits, the User expressly agrees that the Service begins immediately and acknowledges that they waive their right of withdrawal once credits have been used or the Service has been accessed.

9. Subscription Cancellation

Users may cancel their subscription at any time through the customer portal. Upon cancellation:

  • Access to paid features continues until the end of the current billing period.
  • Monthly credits remain available until the end of the current billing period.
  • Unused top-up credits are forfeited at the end of the billing period.
  • The account reverts to the Free plan after the billing period ends.

No partial refunds are issued for unused time within a billing period.

10. Refund Policy

Subscription fees are non-refundable except where required by applicable law. Credit top-ups are non-refundable once the credits have been added to the User's account. If the User experiences a technical issue preventing use of purchased credits, they may contact us at [email protected] and we will assess the situation on a case-by-case basis.

11. Service Availability

The Company endeavors to maintain the Service available 24/7 but does not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. The Company shall not be liable for any loss or damage resulting from such unavailability.

12. User Obligations and Acceptable Use

The User is solely responsible for the use they make of the Service and for any data they process through Hellomate, including but not limited to contact data, data obtained from LinkedIn or other third-party platforms. The User undertakes to use the Service in strict compliance with all applicable laws and regulations, including GDPR, the French Informatique et Libertés law, anti-spam regulations (CAN-SPAM, ePrivacy Directive, LCEN), competition law, and the terms and conditions of any third-party platforms involved (such as LinkedIn).

The User acknowledges that all data collection, enrichment, and outreach operations are initiated and configured by the User. The Company acts solely as a technical automation and infrastructure provider.

The User is solely responsible for:

  • The content and recipients of emails sent through the Service
  • Ensuring that recipients have not opted out of receiving communications
  • The accuracy, legality, and lawful processing of lead data used within the Service
  • Compliance with applicable anti-spam legislation in their jurisdiction

The Company does not monitor or control the content or recipients of messages sent by the User and shall not be held liable for the unlawful nature of such messages or their consequences.

The Company reserves the right to suspend or terminate any account found to be in violation of these rules, without prior notice and without refund.

13. Data Enrichment and Third-Party Sources

The Service allows the User to enrich their prospecting data from publicly available or third-party sources, including but not limited to professional profiles, B2B databases, and professional social networks such as LinkedIn. The User remains solely responsible for verifying that access to these sources and any processing carried out through the Service is based on an appropriate legal basis (legitimate interest, performance of a contract, etc.) and complies with the terms and conditions and policies of said platforms.

The Service is provided "as is" with respect to data obtained from third-party sources: the Company does not guarantee the accuracy, completeness, timeliness, or compliance of such data with the rules of the originating third-party platforms.

Hellomate is an independent tool and is not affiliated with, sponsored by, or endorsed by LinkedIn, Microsoft, Meta, X, or any other third-party platform. Any reference to such services is purely descriptive.

The User shall not use the Service to circumvent technical or contractual access restrictions put in place by third-party platforms (including anti-scraping measures, API limits, or login protections), nor to perform massive, systematic, or automated extraction of data in breach of such platforms' terms.

14. Prohibition of Data Resale

The User is expressly prohibited from extracting, mass copying, reselling, renting, distributing, or making available to third parties, whether for a fee or free of charge, all or part of the enriched data produced through the Service, when such reuse exceeds the User's own needs for their prospecting and business development operations.

Any systematic or automated reuse of data generated by the Service for the purpose of building or feeding a database intended for commercialization is strictly prohibited and may result in the termination of the contract and any liability or infringement action.

15. Intellectual Property

The Service, including its software, design, content, trademarks, and documentation, is the exclusive property of Basecamp Labs and is protected by French and international intellectual property laws. The User is granted a non-exclusive, non-transferable, revocable right to use the Service for the duration of their subscription.

16. Data Protection and GDPR Roles

The Company processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable French data protection laws. For details on how we collect, use, and protect personal data, please refer to our Privacy Policy.

For contact data and prospecting data imported or collected by the User through the Service, the User acts as data controller within the meaning of the GDPR, and the Company acts as data processor, in accordance with the data processing agreement made available by the Company.

The User is solely responsible, with respect to the data subjects, for:

  • Providing mandatory information to data subjects
  • Determining the applicable legal basis for processing
  • Maintaining their records of processing activities
  • Managing data subject rights (access, rectification, erasure, portability, objection)
  • Complying with all obligations incumbent upon them as data controller

Where the Company acts as a processor under GDPR, the parties' relationship and obligations are further governed by the Company's Data Processing Agreement (DPA), which forms an integral part of these Terms and is available upon request at [email protected].

17. Limitation of Liability

To the fullest extent permitted by applicable law, the Company's liability, regardless of cause or legal basis, for any direct damage related to the performance of these Terms, is strictly limited to the total amount actually paid by the User for the Service during the twelve (12) months preceding the event giving rise to the claim.

The Company shall under no circumstances be held liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, reputation, or any other intangible loss, even if the Company has been advised of the possibility of such damages, resulting in particular from:

  • the use of or inability to use the Service;
  • the use of enriched data or data obtained from third-party platforms;
  • the sending of communications by the User to third parties;
  • email deliverability issues or domain reputation impact.

18. Indemnification

The User agrees to indemnify and hold harmless the Company, its officers, employees, and partners from and against any claims, actions, proceedings, losses, damages, costs, and expenses (including reasonable attorney fees) arising from or related to:

  • the User's use of the Service in violation of these Terms, applicable laws, or conditions imposed by third parties (including platforms such as LinkedIn);
  • any processing of personal data carried out by the User through the Service in violation of the GDPR or any other applicable regulation.

19. No Legal Advice

Any information, templates, or best practices provided through the Service (including email copy, sequences, or prospecting guidance) are for informational purposes only and do not constitute legal advice. The User remains solely responsible for ensuring that their use of the Service and their prospecting practices comply with all applicable laws and regulations.

20. Modifications

The Company reserves the right to modify these Terms at any time. Users will be notified of material changes by email or through the Service. Continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If the User does not agree with the changes, they must cancel their subscription before the changes take effect.

21. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of France. Any dispute arising from or relating to these Terms or the use of the Service shall be submitted to the exclusive jurisdiction of the courts of Montpellier, France, subject to applicable mandatory consumer protection rules.

22. Contact

For any questions regarding these Terms, please contact us at:

Basecamp Labs (SAS)
18 Rue du Bayle, 34000 Montpellier, France
Email: [email protected]